Remote Higher Education Customer Success Specialist

Mcgraw Hill; Omaha (NE); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Sales incentive plan

Annual bonus

Medical benefits

Job summary

McGraw Hill is seeking a Customer Success Representative for a remote role supporting higher education customers in Nebraska and surrounding states. You will train and guide faculty and administrators to maximize value from Connect, SIMnet, GO!, and Sharpen.

Travel up to 25% to meet customers; work from home with strong communication and organizational skills. Bachelor’s degree and 1–2 years in customer success are required.

Qualifications

• Bachelor's degree required.
• 1–2 years in customer success or similar software-implementation role.
• Strong communication and presentation skills for diverse customers.
• Ability to work effectively in a remote environment.
• Willingness to travel to local accounts (5–10% ongoing).
• Positive attitude and growth mindset.
• Experience with Salesforce or Gainsight preferred.

Responsibilities

• Develop, maintain, and articulate knowledge of McGraw Hill Higher Education products and how they integrate with LMS.
• Share best practices and apply learning science concepts to customer training.
• Use Salesforce and Gainsight daily to manage sales pipeline and customer engagements.
• Collaborate with Sales and CS teams to assess needs and implement solutions.
• Oversee implementation for new and returning customers to drive outcomes.
• Conduct Zoom meetings to provide tailored guidance and training.
• Follow up on meetings and inquiries related to product implementation.
• Troubleshoot and resolve customer issues with cross-functional teams.
• Participate in team meetings and contribute to strategy and learning.

Skills

Communication

Presentation

Remote work

Travel readiness

Customer success

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill is seeking a Customer Success Representative for a remote role supporting higher education customers in Nebraska and surrounding states. You will train and guide faculty and administrators to maximize value from Connect, SIMnet, GO!, and Sharpen.

Travel up to 25% to meet customers; work from home with strong communication and organizational skills. Bachelor’s degree and 1–2 years in customer success are required.