Remote Customer Success Specialist - Higher Education

pofft Technology Inc.; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

McGraw Hill Higher Education seeks a remote Customer Success Pro to support software implementation and adoption for higher education clients. You will train customers, manage data with Salesforce and Gainsight, and collaborate with Sales and Success teams to drive retention and expansion.

Key qualifications include a Bachelor’s degree and 1–2 years in customer success or software implementation, preferably in higher education. Remote work requires strong communication and detail orientation.

Qualifications

• Bachelor’s Degree.
• 1-2 years experience in customer success or similar role related to software implementation (higher education experience highly preferred).
• Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen.
• Ability to excel in a remote setting with strong communication, organization and attention to detail.
• Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.
• Instructional design, teaching and/or coaching experience also a plus.
• Experience using Salesforce and Gainsight is preferred.

Responsibilities

• Develop and maintain in-depth knowledge of McGraw Hill Higher Education’s digital products and concepts.
• Utilize Salesforce and Gainsight to manage sales pipelines and analyze customer data.
• Partner with Sales and Customer Success teams to assess needs and support opportunities.
• Oversee implementation processes for new and returning customers to improve outcomes.
• Conduct one-on-one and group Zoom meetings to provide guidance and training.
• Provide timely follow-up and resolve issues through cross-functional collaboration.
• Participate in team meetings and share customer feedback to improve products.

Skills

Data analysis

Technical support

Troubleshooting

Salesforce

Relationship management

Instructional design

Education

Bachelor's degree

Tools

Gainsight

Job description

McGraw Hill Higher Education seeks a remote Customer Success Pro to support software implementation and adoption for higher education clients. You will train customers, manage data with Salesforce and Gainsight, and collaborate with Sales and Success teams to drive retention and expansion.

Key qualifications include a Bachelor’s degree and 1–2 years in customer success or software implementation, preferably in higher education. Remote work requires strong communication and detail orientation.