Remote Helpdesk Technician - Active Directory & IT Support

REYNOLDS & REYNOLDS CO; Dallas (TX); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with up to 6% matching

Paid holidays and vacation

Job summary

A leading IT support company is looking for an IT Helpdesk/ Desktop Support professional to work remotely. Your role will involve addressing customer issues, guiding them through troubleshooting processes, and documenting resolutions. Candidates should have at least 2-3 years of experience and knowledge of Windows Active Directory, networking devices, and ticketing systems. The position offers a comprehensive benefits package including medical, dental, 401(k) matching, and paid time off.

Qualifications

• Minimum of 2-3 years in IT Helpdesk/Desktop Support.
• Experience with Windows Active Directory domains.
• Proficient in troubleshooting network devices.

Responsibilities

• Serve as the first point of contact for customers.
• Document issues and resolutions using ticketing system.
• Troubleshoot and replace hardware components for PCs and laptops.

Skills

Windows Active Directory

IT Helpdesk/Desktop Support

Ticketing Systems

Printer Troubleshooting

Networking Devices

Education

IT Certifications or Technical Education

Tools

Microsoft Exchange Server

Windows Server

Job description

A leading IT support company is looking for an IT Helpdesk/ Desktop Support professional to work remotely. Your role will involve addressing customer issues, guiding them through troubleshooting processes, and documenting resolutions. Candidates should have at least 2-3 years of experience and knowledge of Windows Active Directory, networking devices, and ticketing systems. The position offers a comprehensive benefits package including medical, dental, 401(k) matching, and paid time off.