Remote Helpdesk Pro: Salesforce & NetSuite Support

Rozgoo; United States; Remote; USD 45.000 - 70.000; Vollzeit

Zusammenfassung

LevelUp is seeking a Helpdesk Support Agent to serve as the primary internal support for business applications, troubleshooting Salesforce and NetSuite, and guiding users through access and sales workflows via live chat tools.

You will resolve tickets in Zendesk and Slack, escalate complex issues to Product and Systems Engineering, and document interactions to enable better reporting and process improvements.

Qualifikationen

• Experience with Salesforce and NetSuite is essential.
• 2–3 years of live chat customer service experience.
• Excellent written and verbal communication abilities.
• Familiarity with sales processes and business applications.

Aufgaben

• Provide guidance and troubleshooting support to internal teams on business applications usage.
• Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
• Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
• Document and tag interactions to support process improvement and reporting.
• Collaborate with internal teams to ensure a seamless support experience.
• Stay updated with system changes and best practices through training and ongoing learning.

Kenntnisse

Communication

Problem solving

Documentation

Time management

Written/verbal communication

Tools

Salesforce

NetSuite

Zendesk

Slack

Jobbeschreibung

LevelUp is seeking a Helpdesk Support Agent to serve as the primary internal support for business applications, troubleshooting Salesforce and NetSuite, and guiding users through access and sales workflows via live chat tools.

You will resolve tickets in Zendesk and Slack, escalate complex issues to Product and Systems Engineering, and document interactions to enable better reporting and process improvements.