Remote Salesforce Order Support Specialist

LevelUp; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Equipment provided

HMO + 13th month pay

Job summary

LevelUp is seeking an Order Processing Tech Support Specialist to join our remote team. You will be the first line of contact for the sales group, troubleshooting Salesforce order issues and documenting resolutions.

Ideal candidates have Salesforce Sales Cloud experience, 2–3 years in technical customer support, a sharp eye for errors, and excellent written and spoken English for clear cross-team communication.

Qualifications

• Salesforce Sales Cloud experience
• 2–3 years technical customer support
• Strong problem-solving skills
• Excellent written and verbal English communication

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify blockers to orders or opportunities and advise on resolving errors
• Investigate orders failing at processing, reproduce issues, and escalate as needed
• Document resolutions, tag tickets correctly, and contribute to internal knowledge base

Skills

Salesforce Sales Cloud

Technical customer support

Problem solving

Communication in English

Tools

Slack

Zendesk

Jira

NetSuite

SQL

BigQuery

Job description

LevelUp is seeking an Order Processing Tech Support Specialist to join our remote team. You will be the first line of contact for the sales group, troubleshooting Salesforce order issues and documenting resolutions.

Ideal candidates have Salesforce Sales Cloud experience, 2–3 years in technical customer support, a sharp eye for errors, and excellent written and spoken English for clear cross-team communication.