Remote IT Help Desk Specialist | Salesforce & Voice Support

Openkrill; United States; A distancia; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

Openkrill is seeking an IT Help Desk Specialist to support 150+ users across Salesforce, Vonage, and SMS Magic in a remote, independent contractor role. You will own ticket resolution, account provisioning, and system health checks, working with little supervision on a dashboard-driven workflow.

Your mission is to keep the help desk dashboard at zero open tickets by diagnosing issues quickly, escalating only when needed, and maintaining accurate records while communicating clearly in English.

Formación

• 2+ years in IT help desk or technical support roles.
• Experience with Salesforce, users, permissions and records is strongly preferred.
• Strong troubleshooting skills: diagnose issues and explain fixes clearly.
• Demonstrated ability to work independently with minimal supervision.
• Excellent written and spoken English; communication primarily via tickets and chat.

Responsabilidades

• Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts.
• Resolve most support tickets independently; escalate with prior investigation when needed.
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools as people join, change roles or leave.
• Troubleshoot calling, callback and voicemail issues with agents; coordinate with Vonage support on cases.
• Manage business phone numbers: assignments, releases and spam-label removal with carriers.
• Maintain users and numbers in our business texting platform.
• Process requests to delete call recordings under privacy procedures.

Conocimientos

IT help desk experience

Salesforce experience

Troubleshooting

Independent work

English communication

Herramientas

Salesforce

Vonage

SMS Magic

Cloud phone system

Descripción del empleo

Openkrill is seeking an IT Help Desk Specialist to support 150+ users across Salesforce, Vonage, and SMS Magic in a remote, independent contractor role. You will own ticket resolution, account provisioning, and system health checks, working with little supervision on a dashboard-driven workflow.

Your mission is to keep the help desk dashboard at zero open tickets by diagnosing issues quickly, escalating only when needed, and maintaining accurate records while communicating clearly in English.