Remote Salesforce Order Processing Specialist

Jobicy; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Equipment provided

HMO + 13th month pay

Job summary

LevelUp is seeking an Order Processing Tech Support Specialist to join our remote support team. You will be the first line of contact for the sales group addressing Salesforce order issues, guiding users to resolve validation errors and field mismatches.

Ideal candidates have Salesforce Sales Cloud experience, 2–3 years in technical customer support, and strong problem-solving and communication skills to keep the sales team supported and informed.

Qualifications

• Hands-on Salesforce Sales Cloud experience with opportunities, accounts, quotes, orders, and pipeline.
• 2-3 years of real-time customer support via live chat (Slack, Zendesk, etc.).
• Proven ability to troubleshoot order processing issues and explain fixes clearly.
• Excellent written and verbal English with the ability to translate technical fixes for non-technical teams.

Responsibilities

• Serve as the first contact for sales team in troubleshooting Salesforce order issues via Slack and Zendesk.
• Identify blockers in orders or opportunities and advise on resolutions.
• Reproduce and isolate processing issues; escalate when needed.
• Document resolutions and contribute to the knowledge base for faster future fixes.

Skills

Salesforce Sales Cloud Experience

Technical Customer Support

Problem-Solving Skills

Communication

Tools

NetSuite

SQL

BigQuery

Jira

Job description

LevelUp is seeking an Order Processing Tech Support Specialist to join our remote support team. You will be the first line of contact for the sales group addressing Salesforce order issues, guiding users to resolve validation errors and field mismatches.

Ideal candidates have Salesforce Sales Cloud experience, 2–3 years in technical customer support, and strong problem-solving and communication skills to keep the sales team supported and informed.