Order Processing Tech Support Specialist 6-Month Fixed-Term Contract

Jobicy; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

LevelUp is seeking an Order Processing Tech Support Specialist to join our support team. You’ll be the first line of contact for the sales team when issues arise in Salesforce, handling day-to-day order troubleshooting and blocking errors.

You will identify validation errors, misconfigurations, and incorrect field values, reproduce issues, document resolutions, and contribute to our knowledge base so recurring problems are resolved faster.

Qualifications

• Hands-on experience with Salesforce Sales Cloud (opportunities, accounts, quotes, orders, pipeline).
• 2-3 years of technical customer support experience via live chat (Slack, Zendesk, etc.).
• Proven problem-solving skills troubleshooting order processing issues such as validation errors.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, via Slack and Zendesk.
• Identify blockers to orders or opportunities and advise users on resolution.
• Reproduce and isolate issues affecting order processing and escalate when needed.
• Document resolutions and update the internal knowledge base to speed up future fixes.

Skills

Salesforce Sales Cloud

Customer support

Problem solving

Communication

Tools

Jira

SQL

BigQuery

Data reporting

NetSuite

Job description

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

Reference: 2632-304138

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Requirements (Must-haves)

• Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
• 2-3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
• Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
• Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

Nice-to-Haves

• Working knowledge of NetSuite as an ERP system
• Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
• Hands-on experience with SQL, BigQuery, or data reporting tools.
• Familiarity with Jira for issue tracking, escalation, and ticket management.
• Experience working for a hosting or a B2B SaaS company.

Compensation

Additional Information