Salesforce Order Support Specialist - Problem Solver

LevelUp; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

LevelUp, a specialist outsourcing agency, seeks an Order Processing Tech Support Specialist to join our support team in the United States. You will be the first contact for the sales team, troubleshooting order issues in Salesforce and communicating clearly to resolve problems.

You will identify blockers, reproduce and isolate causes, and contribute to our knowledge base. Strong English, Salesforce, and live chat experience are essential.

Qualifications

• Sales Cloud hands-on experience with opportunities, accounts, quotes, orders, and pipeline stages.
• 2–3 years of real-time technical customer support via chat tools.
• Strong problem-solving to troubleshoot order processing errors.
• Excellent written and verbal English to explain fixes to non-technical teams.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting Salesforce order issues via Slack and Zendesk.
• Identify blockers—validation errors, wrong field values, or wrong selections—and advise on resolution.
• Investigate orders failing at processing, reproduce issues, isolate causes, and escalate when needed.
• Document resolutions, tag tickets, and contribute to the knowledge base for faster future fixes.

Skills

Salesforce Sales Cloud

Technical Customer Support

Problem-Solving

Communication

Tools

NetSuite

SQL

BigQuery

Jira

Job description

LevelUp, a specialist outsourcing agency, seeks an Order Processing Tech Support Specialist to join our support team in the United States. You will be the first contact for the sales team, troubleshooting order issues in Salesforce and communicating clearly to resolve problems.

You will identify blockers, reproduce and isolate causes, and contribute to our knowledge base. Strong English, Salesforce, and live chat experience are essential.