Remote IT Help Desk Pro - Salesforce & Telephony Expert

Tribe Wellness Sales, Inc; Lebanon (Lebanon County); Remote; USD 60,000 - 90,000; Full time

Job summary

Tribe Wellness Sales, Inc. is seeking an IT Help Desk Specialist to provide remote support for 150+ users, primarily around Salesforce, Vonage, and SMS Magic.

You will be the first point of contact for tickets, account setup, and access management, working to keep the dashboard at zero open items. This full-time independent contractor role requires strong self-motivation, excellent English communication, and the ability to troubleshoot and resolve issues with minimal supervision during US

Qualifications

• 2+ years in IT help desk, technical support or contact center support.
• Salesforce experience strongly preferred, especially managing users, permissions and records.
• Strong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearly.
• A track record of working independently: self-motivated, organized and good at managing your own time.
• Excellent written and spoken English; most communication is written, in tickets and Slack.
• Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule.

Responsibilities

• Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts.
• Resolve most support tickets yourself, and accelerate the rest with the investigation already done.
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave.
• Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases.
• Manage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile).
• Maintain users and numbers in our business texting platform.
• Process requests to delete call recordings under our privacy process.
• Correct sales and order records when automated checks flag a mismatch.

Skills

IT help desk experience

Salesforce experience

Troubleshooting

Independence

English communication

Remote work

Tools

Salesforce

Vonage

SMS Magic

Job description

Tribe Wellness Sales, Inc. is seeking an IT Help Desk Specialist to provide remote support for 150+ users, primarily around Salesforce, Vonage, and SMS Magic.

You will be the first point of contact for tickets, account setup, and access management, working to keep the dashboard at zero open items. This full-time independent contractor role requires strong self-motivation, excellent English communication, and the ability to troubleshoot and resolve issues with minimal supervision during US