Remote Help Desk Technician for CMS BOSC

Maximus

Augusta (ME)

Remote

USD 24,000 - 35,000

Full time

3 days ago

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Job summary

Maximus is seeking a Technician 1 - Help Desk to support the CMS BOSC project. This fully remote role involves assisting users with IDs, passwords, MFA, and access issues, while logging updates and collaborating with project managers.

Key duties include desktop and peripheral support, ticketing documentation, and remote assistance for home or remote office users. CMS vetting is part of employment, with growth across BOSC programs as needed.

Qualifications

High School diploma or equivalent required. 1+ years of help desk or customer support experience preferred.
Strong verbal and written communication and customer service skills are essential.
Ability to follow processes and provide consistent customer experiences.
Analytical and problem-solving skills with attention to detail.
Able to work independently and as part of a team; adaptable to changes.

Responsibilities

Provide remote help desk support to CMS BOSC clients.
Reset user IDs and passwords; unlock accounts; troubleshoot MFA and access issues.
Manage ticket updates in knowledge bases, ticketing systems, and documentation.
Assist in troubleshooting network/workstation issues and remote access devices.
Coordinate with project managers to transition projects to production support.