Remote CMS Help Desk Technician – User & Access Support

Maximus; Juneau (AK); Remote; USD 61,774,000 - 65,251,000; Full time

Job summary

Maximus is seeking a Technician 1 - Help Desk to provide remote desktop and user support for CMS BOSC. The role includes resetting passwords, unlocking accounts, MFA troubleshooting, and coordinating with project managers.

This remote position requires strong communication, problem-solving, and the ability to document issues in the ticketing system. Candidates must pass CMS vetting and be available to work a schedule aligned with EST hours.

Qualifications

• High School diploma or equivalent with 1+ years of experience.
• Availability to work Monday-Friday, EST hours.
• Strong verbal and written communication skills.
• Ability to follow processes and document resolutions.
• CMS vetting process required.

Responsibilities

• Reset user IDs and passwords and unlock accounts.
• Provide desktop, printer, and peripheral support.
• Use remote desktop to assist remote users.
• Document problem resolutions in the ticketing system.
• Coordinate with managers on project handoffs.

Skills

Customer service

Troubleshooting

Remote support

Ticketing

Communication

Education

High School diploma or equivalent

Tools

Windows OS

Remote Desktop

MS Office

Ticketing System

Job description

Maximus is seeking a Technician 1 - Help Desk to provide remote desktop and user support for CMS BOSC. The role includes resetting passwords, unlocking accounts, MFA troubleshooting, and coordinating with project managers.

This remote position requires strong communication, problem-solving, and the ability to document issues in the ticketing system. Candidates must pass CMS vetting and be available to work a schedule aligned with EST hours.