Remote Help Desk Technician with CMS Support

Maximus; Madison (WI); Remote; USD 24,000 - 35,000; Full time

Job summary

Maximus is seeking a Technician 1 - Help Desk to support the CMS BOSC program. This fully remote role requires handling user id resets, MFA issues, account unlocks, and profile updates, with escalation as needed.

You will provide desktop hardware support, install operating systems, and document resolutions in our knowledge base and ticketing systems. Candidate must meet CMS vetting requirements and adapt to shifting priorities across BOSC work queues.

Qualifications

• High School diploma or equivalent with 0-2 years of experience.
• Available to work Monday-Friday, 11:00 AM - 7:30 PM EST.
• Strong written and verbal communication / customer service skills.

Responsibilities

• Provide remote desk and operational support to assigned users.
• Install, configure, and support desktops, laptops, printers, and peripherals.
• Resolve user issues and document updates in ticketing systems.
• Use remote tools to assist remote/home office users.
• Collaborate with project managers to transition projects to production support.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Log monitoring

Call center tech

MS Office

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Maximus is seeking a Technician 1 - Help Desk to support the CMS BOSC program. This fully remote role requires handling user id resets, MFA issues, account unlocks, and profile updates, with escalation as needed.

You will provide desktop hardware support, install operating systems, and document resolutions in our knowledge base and ticketing systems. Candidate must meet CMS vetting requirements and adapt to shifting priorities across BOSC work queues.