Remote CMS Help Desk Technician

Maximus; Saint Paul (MN); Remote; USD 29,000 - 30,000; Full time

Job summary

Maximus is seeking a Technician 1 - Help Desk to support the CMS BOSC client. This fully remote role requires assisting users with password resets, account unlocks, MFA issues, and general desktop support from 7:00 AM to 7:45 PM EST, with typical hours 11:00 AM – 7:30 PM EST.

The position involves troubleshooting, ticketing, and collaboration with project managers, ensuring timely issue resolution while adapting to shifting priorities across BOSC programs.

Qualifications

• High School diploma or equivalent with 1+ years of experience.
• Strong verbal and written communication /customer service skills.
• Strong analytical and problem-solving skills.
• Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.

Responsibilities

• Provide Desktop and Operational Support to assigned site and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals.
• Use remote desktop software to provide remote support and resolve issues for remote users.
• Document problem resolutions in the ticketing system and knowledge bases.

Skills

Customer service

Problem solving

Communication

Teamwork

Education

High School Diploma

Tools

Remote desktop tools

MS Office

Ticketing system

Job description

Maximus is seeking a Technician 1 - Help Desk to support the CMS BOSC client. This fully remote role requires assisting users with password resets, account unlocks, MFA issues, and general desktop support from 7:00 AM to 7:45 PM EST, with typical hours 11:00 AM – 7:30 PM EST.

The position involves troubleshooting, ticketing, and collaboration with project managers, ensuring timely issue resolution while adapting to shifting priorities across BOSC programs.