Remote Help Desk Technician – CMS Support Expert

Hbcu Connect, Llc; United States; Remote; USD 24,000 - 35,000; Full time

Job summary

Maximus is seeking a Technician 1 - Help Desk to support CMS BOSC, delivering desktop and remote support for user devices and accounts. The role emphasizes ticket-based problem solving, documentation, and collaboration with project managers to transition new tech into production.

The position is fully remote, with hours typically 11:00 AM to 7:30 PM EST, and requires CMS vetting. Strong communication and customer service skills are essential for success in this team-based environment.

Qualifications

• Strong verbal and written communication / customer service skills.
• Strong analytical and problem-solving skills.
• Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
• Highly detail-oriented, organized, timely, and customer service-oriented.
• Ability to work well independently and in a team setting.
• Adaptable, flexible and able to deal with ambiguity and change.
• Excellent oral and written communication and customer service skills.

Responsibilities

• Provide remote support and resolve issues for users who may be at remote offices or home office users.
• Identify areas deserving attention in the technical support environment, and consult with management.
• Ensure tickets are accurately documented and resolved in a timely manner.
• Work within the team framework created by management and work with team members on assigned projects.
• Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.

Skills

Verbal communication

Written communication

Customer service

Analytical skills

Problem solving

Attention to detail

Teamwork

Adaptability

Tools

Microsoft Office

Call center telephony

Job description

Maximus is seeking a Technician 1 - Help Desk to support CMS BOSC, delivering desktop and remote support for user devices and accounts. The role emphasizes ticket-based problem solving, documentation, and collaboration with project managers to transition new tech into production.

The position is fully remote, with hours typically 11:00 AM to 7:30 PM EST, and requires CMS vetting. Strong communication and customer service skills are essential for success in this team-based environment.