Remote Help Desk Technician - CMS BOSC

Maximus; Pierre (SD); Remote; USD 29,000 - 32,000; Full time

Job summary

Maximus, a trusted federal partner, seeks a Technician 1 - Help Desk to support CMS BOSC. This fully remote role involves password resets, account unlocks, MFA troubleshooting, and ticket-based user assistance for remote and on-site staff.

Responsibilities include desktop/hardware support, image deployment, and documenting resolutions. Requires a High School diploma or equivalent and 0–2 years of experience; CMS vetting may be required.

Qualifications

• Strong verbal and written communication / customer service skills.
• Analytical and problem-solving abilities.
• Ability to follow processes and provide repeatable customer experiences.
• Detail-oriented, organized, and customer service-focused.

Responsibilities

• Provide desktop and remote support for users, including resets, unlocks, and MFA troubleshooting.
• Maintain tickets with updates and resolutions; assist in image deployment and hardware support.
• Coordinate with project managers; assist in transitioning projects to production support.

Skills

Customer service

Communication

Analytical skills

Teamwork

Independent work

Detail orientation

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Call center telephony

Job description

Maximus, a trusted federal partner, seeks a Technician 1 - Help Desk to support CMS BOSC. This fully remote role involves password resets, account unlocks, MFA troubleshooting, and ticket-based user assistance for remote and on-site staff.

Responsibilities include desktop/hardware support, image deployment, and documenting resolutions. Requires a High School diploma or equivalent and 0–2 years of experience; CMS vetting may be required.