Remote Help Desk Technician - CMS BOSC Support

Maximus; Sacramento (CA); Remote; USD 2,893,000 - 2,966,000; Full time

Job summary

Maximus, a trusted federal partner, is seeking a Technician 1 - Help Desk to support CMS BOSC clients. This remote role provides desktop and operational support across sites, handling password resets, account unlocks, MFA issues, and inquiries through a ticketing system.

Responsibilities include remote assistance, imaging workstations, and liaison with project managers to ensure smooth transitions to production. Strong customer service and problem-solving skills are essential.

Qualifications

• High School diploma or equivalent with 0-2 years of experience.
• Ability to work Monday-Friday, 7:00 AM-7:45 PM EST; typical hours 11:00 AM - 7:30 PM EST.
• Strong verbal and written communication/customer service skills.
• Able to follow processes and guidelines for repeatable experiences.

Responsibilities

• Provide remote desktop and operational support to assigned sites and remote offices.
• Install and support desktops, laptops, printers, scanners, and peripherals; remote access devices.
• Support various PC operating systems and perform issue resolution via ticketing system.
• Use remote tools to troubleshoot and resolve user problems, including MFA issues.

Skills

Desktop support

Password resets

Account unlocks

MFA support

Remote support

Education

High School diploma

Tools

Remote desktop software

Ticketing system

Image deployment software

Job description

Maximus, a trusted federal partner, is seeking a Technician 1 - Help Desk to support CMS BOSC clients. This remote role provides desktop and operational support across sites, handling password resets, account unlocks, MFA issues, and inquiries through a ticketing system.

Responsibilities include remote assistance, imaging workstations, and liaison with project managers to ensure smooth transitions to production. Strong customer service and problem-solving skills are essential.