Remote Help Desk & Projects Coordinator

Mindlance, Inc.; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Mindlance, Inc. seeks a Help Desk Coordinator/Project Coordinator/Program Coordinator/Operations Coordinator for an Insurance Group/Non-Profit Organization.

The role is remote for a 6-month duration, focusing on volunteer support, ticket triage, and portal maintenance. The ideal candidate has a bachelor's degree (preferred) and at least 2 years of relevant experience, with proficiency in Microsoft Office and familiarity with Smartsheet, Salesforce Ticketing, and JIRA.

Qualifications

• Bachelor's Degree is preferred.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Proficient with Microsoft Office and have some knowledge of Smartsheet, Salesforce Ticketing system, and JIRA software tools.

Responsibilities

• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and All team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.

Skills

Project coordination

Help desk support

Triage tickets

Stakeholder communication

Team collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office

Smartsheet

Salesforce Ticketing

JIRA

Job description

Mindlance, Inc. seeks a Help Desk Coordinator/Project Coordinator/Program Coordinator/Operations Coordinator for an Insurance Group/Non-Profit Organization.

The role is remote for a 6-month duration, focusing on volunteer support, ticket triage, and portal maintenance. The ideal candidate has a bachelor's degree (preferred) and at least 2 years of relevant experience, with proficiency in Microsoft Office and familiarity with Smartsheet, Salesforce Ticketing, and JIRA.