Help Desk Coordinator - Remote Support & Projects Lead

San Diego, LLC; Beverly Hills (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401k Plan

Paid time off

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Longer-term job security

Job summary

San Diego, LLC is seeking a Help Desk Coordinator to provide IT support for the department, handling incoming requests by phone, email, and text, and performing in-house and remote troubleshooting as needed.

The role requires 2–4 years in helpdesk, relevant certifications, excellent communication, and strong organizational skills. On-site position in Beverly Hills with benefits and growth opportunities.

Qualifications

• 2–4 years of experience as a Helpdesk Technician.
• Certified in at least 1 of: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA.
• Excellent verbal and written communication.
• Highly organized and able to multitask effectively.
• Experience working independently in a high-profile, high-pressure environment.
• Experience being the "go-to" person for all technical issues.
• California Driver’s License and be insurable.
• Positive approach to supporting others.

Responsibilities

• Plan, organize, control, and complete IT Projects.
• Answer support requests via email, text, and phone calls.
• Learn and apply emerging technologies as needed.
• Monitor queue to ensure timely resolution.
• Respond to technical issues as they arise.
• Assist with administrative tasks.
• Ensure Help Desk objectives are defined and communicated to staff.
• Assist in tidying up and monitoring data in our systems.
• Maintain professional appearance and conduct.
• Perform other duties as assigned by Manager.

Skills

Helpdesk experience

Communication skills

Independent worker

Customer service mindset

Driver’s license

Education

Certifications: CompTIA A+/Net+/Sec+/Routing & Switching/CCNA

Job description

San Diego, LLC is seeking a Help Desk Coordinator to provide IT support for the department, handling incoming requests by phone, email, and text, and performing in-house and remote troubleshooting as needed.

The role requires 2–4 years in helpdesk, relevant certifications, excellent communication, and strong organizational skills. On-site position in Beverly Hills with benefits and growth opportunities.