IT Helpdesk Administrator

Motive Holding Companies LLC; Fountain Valley (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A progressive technology firm is looking for a candidate for a 3-month contract helpdesk position. Responsibilities include installing and supporting hardware/software, troubleshooting issues, and providing customer support. The ideal applicant has a BA/BS degree and experience with Sage 500, along with strong communication skills. This role offers an opportunity to grow under the guidance of experienced IT management while ensuring the smooth operation of the company's digital infrastructure.

Qualifications

• Experience in a help-desk environment with help desk tools.
• Strong knowledge of network protocols such as DNS, DHCP, VPN.
• Documenting how calls were addressed and remediated.

Responsibilities

• Install and implement new hardware, software, and applications.
• Provide first and second-level helpdesk support and ticket management.
• Troubleshoot and resolve hardware and software problems timely.
• Manage hardware procurement and security access issues.
• Document and maintain process and software documentation.

Skills

Communication skills

Analytical problem-solving

Multitasking

Customer-service orientation

Education

BA, BS preferred

Tools

Sage 500

Windows

O365

Job description

Motive Companies is seeking a critical thinking candidate for a 3-month contract helpdesk position in our IT department. Skills must include the ability to clearly communicate with users at all levels of the organization, respond and adapt to a variety of helpdesk requests, and be highly motivated for the proactive health of the company's digital infrastructure.

Responsibilities

• Installs, tests, and assists users with the implementation of new hardware, software, and applications
• Provide ongoing first and second-level helpdesk support and ticket triage, including problem troubleshooting, customer support, ticket creation, management, and follow-up
• Troubleshoots and identifies hardware and software problems in a timely manner; resolves routine problems, replaces defective components, and researches resources to identify solutions
• Manages and maintains hardware procurement, shipping, and tracking
• Assigns, modifies, and deletes user accounts and resolves security access problems; maintains integrity of system security
• Identify, document, and maintain process and software documentation
• Assist senior team members with special projects and administrative tasks, as needed
• Enterprise helpdesk experience a plus
• Mentoring and growth will be provided by experienced IT management, but candidate should have some existing skills for front line technical support

Requirements

• BA, BS preferred
• Sage 500 experience required
• Strong knowledge of Windows, O365
• Solid grasp of network protocols (DNS, DHCP, VPN)
• Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc.
• Excellent Communication/Documentation skills and strong customer-service orientation
• Strong analytical problem-solving skills and ability to work independently
• Ability to complete multiple projects simultaneously, and in a timely manner
• Able to multitask in complex, diverse, fast-paced, production environment
• Strong oral and written communication skills
• Minimal after-hours and weekend work with flexibility for on-call emergencies