Help Desk Coordinator

Mindlance; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Mindlance, Inc. seeks a Help Desk Coordinator/Project Coordinator/Program Coordinator/Operations Coordinator for an Insurance Group/Non-Profit Organization.

The role is remote for a 6-month duration, focusing on volunteer support, ticket triage, and portal maintenance. The ideal candidate has a bachelor's degree (preferred) and at least 2 years of relevant experience, with proficiency in Microsoft Office and familiarity with Smartsheet, Salesforce Ticketing, and JIRA.

Qualifications

• Bachelor's Degree is preferred.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Proficient with Microsoft Office and have some knowledge of Smartsheet, Salesforce Ticketing system, and JIRA software tools.

Responsibilities

• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and All team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.

Skills

Project coordination

Help desk support

Triage tickets

Stakeholder communication

Team collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office

Smartsheet

Salesforce Ticketing

JIRA

Job description

Client: Insurance Group/Non-Profit Organization

Job Title: Help Desk Coordinator/Project Coordinator/Program Coordinator/Operations Coordinator

Location: Remote

Duration: 6 months

Job Description:

• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and All team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
• Bachelor's Degree is preferred
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Salesforce Ticketing system, and JIRA software tools.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.