Helpdesk Support

STI; Trenton (NJ); Hybrid; USD 50,000 - 65,000; Full time

Job summary

A technology services company in Trenton, NJ is looking for a Help Desk Coordinator to assist customers with computer and application issues. The ideal candidate will have a strong knowledge of Microsoft applications and excellent communication skills. Responsibilities include providing first response help desk support, logging incoming problems, and documenting resolutions. The role requires a 2-year college degree and entails training on site, followed by a hybrid work schedule with remote support options.

Qualifications

• Excellent communication skills are essential.
• Ability to support and troubleshoot various Microsoft applications.
• Experience in a fast-paced and deadline-driven environment.

Responsibilities

• Maintain knowledge of the day-to-day operating environment and tools.
• Log all incoming problems and requests.
• Provide first response help desk support to customers.
• Document closed problems adequately.

Skills

Microsoft Windows 10

Microsoft Windows Server

Active Directory

Office 365

Microsoft Excel

Microsoft Word

Microsoft Visio

Clear communication skills

Education

2-year college degree or equivalent technical study

Job description

Overview

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Role

Role: Help Desk Support

Location

Location: Trenton, NJ

Duration

Duration: Long-Term contract

Eligibility

Need only Locals

Engagement

Direct Client

Description

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Candidate will need to work Onsite for the first few weeks for training. Schedule is: M-F 8:30 to 4:30 with eventual 2 remote days after training

Note: 35 hour work week.

Excellent Communication is Needed.

All training will be conducted on premises at 25 Market St. Trenton, NJ.

2-year college degree or equivalent technical study - preferred

Engagement will be extended.

Summary

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications And Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.