IT Desktop Coordinator

All Lines Technology; Washington Court House (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A tech services company is seeking an IT Desktop Coordinator to oversee Help Desk activities and ensure the functionality of desktop and laptop operations. The role involves providing support for various applications, configuring new computers, and conducting training for new hires. Applicants should hold an associate degree and have at least five years of relevant IT experience. Familiarity with Office 365 and desktop troubleshooting is essential. This full-time position is based in Washington Court House, Ohio.

Qualifications

• Minimum of five years related experience in IT support.
• Experience with desktop applications and hardware troubleshooting.
• Ability to conduct new hire orientation and training.

Responsibilities

• Support all desktop applications and hardware issues.
• Maintain records of hardware and software licenses.
• Provide Helpdesk support and training to associates.

Skills

Office 365 administration

Windows Migration (10 to 11)

Active Directory

VMWare

Microsoft Intune or MDT

Education

Associate degree (two-year college or technical school)

Tools

CompTIA A+ certification

Job description

IT Desktop Coordinator – All Lines Technology

Location: Washington Court House, OH

Job Overview: Maintain Help Desk Activities, ensure functionality of all Desktop/Laptop related activities, and provide support in relation to the specific responsibilities listed below.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Support all desktop applications including Word, Excel, Outlook, PowerPoint, Microsoft Teams, etc.
• Configure/Install all new computers (desktop and laptop)
• Support associates through Helpdesk activities.
• Support video conference activities.
• User creation and maintenance
• Basic network connectivity
• Support all Desktop/Laptop hardware issues.
• Maintain accurate records of all hardware and software license agreements.
• Conduct new hire orientation training for all new/promoted associates that will be accessing the computer network for the first time and continuing education for all associates.
• Support emerging specialty systems (Novar eclectic monitoring, MTS test works, CNC, wastewater treatment monitoring, etc.)
• Able to perform limited after‑hours and remote work. On call one week per month.

SKILLS & ABILITIES

• Education: Associate degree (two‑year college or technical school) preferred
• Experience: At least five years related experience
• Computer Skills: 2 years in Office 365 (administration a plus), Windows Migration (10 to 11 a plus), Active Directory and group policies, VMWare and server experience a plus, experienced with imaging solutions (prefer Microsoft Intune or MDT)
• Certificates & Licenses: CompTIA A+ or similar certifications preferred

Employment Details

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology

Industries: Information Services

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