Remote Customer Support Specialist, Healthcare SaaS

HST Pathways; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work flexibility

Collaborative team culture

Opportunity for growth

Job summary

HST Pathways is seeking a Customer Support Specialist to join our fully remote team. This role involves serving as the primary contact for customer inquiries related to our software offerings, requiring exceptional customer service and problem-solving abilities.

The ideal candidate will thrive in a fast-paced environment and has a diploma, with experience in healthcare preferred. Join us to contribute to innovative healthcare solutions while enjoying the flexibility of remote work.

Qualifications

• Proficient in MS Office and related products.
• Must be technically savvy with an ability to easily learn new software.
• Healthcare or clinical experience preferred.

Responsibilities

• Serve as the customer’s point of contact for support-related questions.
• Troubleshoot and resolve application and customer workflow problems.
• Answer incoming customer inquiries and provide timely support.

Skills

Customer service skills

Problem-solving

Communication skills

Technical aptitude

Education

Diploma

Tools

MS Office

eChart or Practice Management software

Job description

HST Pathways is seeking a Customer Support Specialist to join our fully remote team. This role involves serving as the primary contact for customer inquiries related to our software offerings, requiring exceptional customer service and problem-solving abilities.

The ideal candidate will thrive in a fast-paced environment and has a diploma, with experience in healthcare preferred. Join us to contribute to innovative healthcare solutions while enjoying the flexibility of remote work.