Remote Healthcare Tech Support Specialist

Cohere Health; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401K with company match

Paid parental leave

Fully remote role

Job summary

Cohere Health is seeking a Client Support Specialist to investigate and triage technical issues in our healthcare technology platform. You will diagnose bugs, document findings, and work with product and engineering teams to deliver timely resolutions while maintaining excellent client relationships.

The role is fully remote with about 5% travel, offering comprehensive health benefits, a 401(k) plan with company match, and paid parental leave.

Qualifications

• Bachelor's degree or higher in Computer Science, Information Technology, Healthcare Informatics, or related field (preferred).
• 2+ years proven experience in providing technical support for healthcare technology products or software applications.
• Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
• Excellent written and verbal communication to explain technical concepts to non-technical stakeholders.
• Customer-centric approach with a passion for delivering exceptional customer service.
• Ability to manage multiple support cases in a fast-paced environment.
• Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
• Understanding of software development and quality assurance processes is advantageous.
• Certifications in relevant healthcare IT or technical support areas will be a plus.

Responsibilities

• Investigate, triage and prioritize product bugs and issues.
• Diagnose and troubleshoot technical issues reported by clients.
• Document findings and follow processes for clear workflows.
• Collaborate with product and technical teams for rapid resolution of critical bugs.
• Communicate priorities and updates to stakeholders.
• Monitor bug trends and contribute to process improvements.

Skills

Technical support

Healthcare IT

Analytical skills

Communication skills

Education

Bachelor's degree in CS/IT/Healthcare Informatics

Tools

JIRA

Zendesk

Job description

Cohere Health is seeking a Client Support Specialist to investigate and triage technical issues in our healthcare technology platform. You will diagnose bugs, document findings, and work with product and engineering teams to deliver timely resolutions while maintaining excellent client relationships.

The role is fully remote with about 5% travel, offering comprehensive health benefits, a 401(k) plan with company match, and paid parental leave.