Remote Healthcare Tech Support Specialist

Cohere Health; Boston (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid parental leave

Job summary

Cohere Health is hiring a Client Support Specialist to investigate, triage, and resolve technical issues for our healthcare technology platform. You will work with product and engineering teams to deliver timely updates and ensure customer satisfaction.

The role requires 2+ years of technical support experience in healthcare technology, excellent communication, and the ability to manage multiple cases in a fast-paced environment while working remotely.

Qualifications

• 2+ years proven experience in providing technical support for healthcare technology products or software applications.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.

Responsibilities

• Investigate, triage and resolve product bugs and issues.
• Collaborate with product and technical teams for rapid resolution of critical bugs.
• Document findings and communicate priorities to stakeholders clearly.
• Monitor bug trends and contribute to process improvements.

Skills

Analytical thinking

Communication

Customer-service mindset

Education

Bachelor's degree in Computer Science / IT / Healthcare Informatics

Tools

JIRA

Zendesk

Job description

Cohere Health is hiring a Client Support Specialist to investigate, triage, and resolve technical issues for our healthcare technology platform. You will work with product and engineering teams to deliver timely updates and ensure customer satisfaction.

The role requires 2+ years of technical support experience in healthcare technology, excellent communication, and the ability to manage multiple cases in a fast-paced environment while working remotely.