Remote Healthcare Support Specialist

Cognizant; Helena (MT); Remote; USD 40.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401(k) plan

Disability insurance

Parental leave

Stock purchase plan

Zusammenfassung

Cognizant is hiring a Remote Customer Service Representative to deliver exceptional support to customers, providers, and payers within a healthcare setting. You will manage inquiries, resolve issues, and maintain accurate case records from a remote work environment in Missouri.

The role emphasizes strong communication, problem solving, and the ability to coordinate with internal teams to meet service standards and timelines. Salary ranges reflect market rates for this remote position.

Qualifikationen

• 1–3 years of customer service experience.
• Customer-focused with a commitment to service excellence.
• Strong verbal and written communication skills.
• Knowledge of Customer Service Management principles.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Experience supporting healthcare provider/payor processes is preferred.

Aufgaben

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering high customer satisfaction.
• Resolve customer concerns and escalate complex issues when needed.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of issues.
• Support provider and payer-related inquiries while adhering to service standards.
• Track and monitor service requests for timely follow-up and completion.
• Contribute to continuous improvement initiatives to enhance customer experience and efficiency.

Kenntnisse

Customer service

Communication

Multitasking

Problem solving

Independent & team work

Tools

CRM tools

Case management systems

Jobbeschreibung

Cognizant is hiring a Remote Customer Service Representative to deliver exceptional support to customers, providers, and payers within a healthcare setting. You will manage inquiries, resolve issues, and maintain accurate case records from a remote work environment in Missouri.

The role emphasizes strong communication, problem solving, and the ability to coordinate with internal teams to meet service standards and timelines. Salary ranges reflect market rates for this remote position.