Remote Healthcare Support Specialist

Cigna; Bloomfield (CT); Remote; USD 24,452 - 26,174; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Cigna is looking for a Customer Service Representative in Bloomfield, CT, to work remotely. This position involves managing inbound calls from health plan clients and providers, delivering excellent patient-provider care.

The ideal candidate must have a high school diploma, strong customer service skills, and an ability to handle multiple tasks. You'll enjoy a competitive hourly rate of $17.75 to $19 and a comprehensive benefits package starting from day one.

Qualifications

• High School diploma or equivalent required.
• Prior customer service background strongly preferred.
• Excellent customer focus orientation with the ability to diffuse difficult callers.
• Engaged, coachable, upbeat attitude.

Responsibilities

• Accept an average of 100-125 inbound calls daily.
• Handle and verify patient records under HIPAA and PHI.
• Resolve customer inquiries independently.

Skills

Communication skills

Problem-solving

Customer focus orientation

Microsoft Outlook proficiency

Team player

Adaptability

Education

High School diploma or equivalent

Job description

Cigna is looking for a Customer Service Representative in Bloomfield, CT, to work remotely. This position involves managing inbound calls from health plan clients and providers, delivering excellent patient-provider care.

The ideal candidate must have a high school diploma, strong customer service skills, and an ability to handle multiple tasks. You'll enjoy a competitive hourly rate of $17.75 to $19 and a comprehensive benefits package starting from day one.