Remote Healthcare Support Specialist

MaziCTools; United States; Remote; CAD 42,000 - 56,000; Full time

Job summary

Cigna is seeking a Customer Service Representative for a remote position, offering flexible hours and the opportunity to join a dynamic team focused on delivering outstanding service to clients. You will handle inquiries across multiple channels and contribute to the health and well-being mission.

Key tasks include assisting customers, resolving issues, documenting interactions, and collaborating with cross-functional teams to improve processes.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities to resolve issues.
• Empathy and customer-centric mindset.
• Ability to adapt to changing priorities and work independently.

Responsibilities

• Provide efficient and courteous customer support via phone, email, and chat.
• Address inquiries and resolve issues promptly to ensure satisfaction.
• Develop knowledge of Cigna products and services to assist customers.
• Document interactions and transactions in company systems accurately.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Communication Skills

Problem Solving

Empathy

Adaptability

Technology Proficiency

Education

High school diploma or equivalent

Bachelor degree preferred

Job description

Cigna is seeking a Customer Service Representative for a remote position, offering flexible hours and the opportunity to join a dynamic team focused on delivering outstanding service to clients. You will handle inquiries across multiple channels and contribute to the health and well-being mission.

Key tasks include assisting customers, resolving issues, documenting interactions, and collaborating with cross-functional teams to improve processes.