Remote Health Care Support Specialist

The Cigna Group; Nashville (TN); Remote; USD 32,000 - 45,000; Full time

Job summary

The Cigna Group is seeking a Customer Service Associate Representative to handle inbound calls and chats from patients, assisting with registrations, billing, and health service inquiries. This role emphasizes empathetic, accurate responses and HIPAA compliance in a fast-paced virtual environment.

Candidates should have at least 1 year in customer service and be fluent in English, with strong communication and typing skills.

Qualifications

• High School diploma or equivalent.
• 1 year customer service experience is required; call center experience is preferred.
• A dedicated workspace with no distractions is required.
• Intermediate proficiency in Microsoft Office Suite.
• Strong organization skills, written, and verbal communication skills.
• Empathetic and understanding while supporting patients varying needs.
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve patient experience.
• Ability to think outside of the box and demonstrate problem-solving skills.
• Must have a strong written and verbal communication skills.
• Must be able to read, write, and communicate fluently in English.
• Detailed oriented and ability to type at least 25 wpm.
• Must be self-directed and able to work independently with minimum supervision.

Responsibilities

• Answer inbound calls/chats from patients, assisting with all customer service issues including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, navigational assistance.
• An average of 40 - 50 calls/chats can be expected daily.
• Take calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens.
• Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our patient’s well-being.
• Available to attend 100% training (6 weeks) and the first 90 days of employment.
• Resolve customer complaints through independent problem-solving skills, resource utilization and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.
• Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures.
• Ability to work in a fast-paced virtual health environment
• Ensures compliance with all relevant laws, policies, and HIPAA regulations
• Other duties as assigned

Skills

Customer service

Communication skills

Empathy

Organization

Problem solving

Independent worker

English fluency

Typing 25 wpm

Education

High School diploma

Tools

Microsoft Office

Job description

The Cigna Group is seeking a Customer Service Associate Representative to handle inbound calls and chats from patients, assisting with registrations, billing, and health service inquiries. This role emphasizes empathetic, accurate responses and HIPAA compliance in a fast-paced virtual environment.

Candidates should have at least 1 year in customer service and be fluent in English, with strong communication and typing skills.