Remote Healthcare Support Specialist

View Moreicons; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life Insurance

Short-Term and Long-Term Disability

FSA

Employee Assistance Program

401(k) with employer contribution

PTO

Tuition Reimbursement

Job summary

Sagility is hiring a Healthcare Customer Service Specialist to support members, patients, and providers from a remote setting. You will handle inbound/outbound calls, resolve inquiries, and coordinate scheduling while maintaining privacy and accuracy in all interactions.

Ideal candidates have healthcare or health insurance experience, strong communication skills, and a commitment to a long-term role in a remote work environment.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of call center customer service experience with high call volume.
• 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar).
• Stable work history with at least 6 months per role.
• Knowledge of privacy regulations and ability to handle sensitive information in a remote environment.

Responsibilities

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination.
• Provide accurate information about health plan benefits, eligibility, and coverage.
• Schedule, reschedule, and confirm appointments with healthcare providers.
• Process referrals, authorizations, prescription renewals, and other requests.
• Assist members or patients with claims questions, billing inquiries, and account updates.
• Review insurance or plan eligibility and update records in the system.
• Maintain accurate documentation in electronic systems (EMR/CRM).
• Communicate with providers and internal teams via phone, secure messaging, or email.
• Protect member and patient confidentiality and follow HIPAA guidelines.

Skills

Communication

Remote work

Attention to detail

HIPAA compliance

Multitasking

Education

High School Diploma or equivalent

Tools

EMR

CRM systems

EPIC

Facets

Job description

Sagility is hiring a Healthcare Customer Service Specialist to support members, patients, and providers from a remote setting. You will handle inbound/outbound calls, resolve inquiries, and coordinate scheduling while maintaining privacy and accuracy in all interactions.

Ideal candidates have healthcare or health insurance experience, strong communication skills, and a commitment to a long-term role in a remote work environment.