Remote Customer Support Specialist - Healthcare Apps

Cantata Health Solutions; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Legal benefits

Short-term disability

Long-term disability

Life insurance

Paid time off

Job summary

Cantata Health Solutions, LLC is seeking a Customer Support Specialist for a remote, full-time role. You will be the first contact for end-user application support, gathering information, triaging issues, and escalating when needed with care and professionalism.

Responsibilities include documenting requests, troubleshooting, and maintaining quality service while following established procedures. Adequate for a healthcare tech environment with team collaboration and ongoing training.

Qualifications

• High school diploma or equivalent.
• 3 years’ work experience in a customer service-oriented role.
• Strong troubleshooting skills.
• Ability to follow and participate in technical discussions; technically savvy.
• Strong interpersonal and teamwork skills.
• Effective organization and time management.
• Ability to work independently and within a team environment.

Responsibilities

• Respond to and provide friendly, patient, and professional customer service for all incoming requests for basic application support or technical assistance.
• Gather essential information to triage and troubleshoot inquiries.
• Document, assign, and track service requests using support tools and systems.
• Develop knowledge of the application to diagnose and resolve issues.
• Maintain high level of customer service and professionalism.
• Participate in team meetings and trainings; perform other duties as assigned.

Skills

Troubleshooting

Customer service

Team collaboration

Technical discussions

Independent work

Education

High school diploma or equivalent

Associate’s degree in computer science

Job description

Cantata Health Solutions, LLC is seeking a Customer Support Specialist for a remote, full-time role. You will be the first contact for end-user application support, gathering information, triaging issues, and escalating when needed with care and professionalism.

Responsibilities include documenting requests, troubleshooting, and maintaining quality service while following established procedures. Adequate for a healthcare tech environment with team collaboration and ongoing training.