Remote Patient Support Specialist

Guideway Care; Birmingham (AL); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account

Disability Insurance

Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

Guideway Care is seeking motivated individuals to join our remote Contact Center Team, delivering one-on-one patient support across the United States. You will handle calls, document interactions, and collaborate with patients and providers to improve care.

This role requires at least 1 year in healthcare or customer service within a contact center, strong communication skills, and proficiency with Microsoft Office. Must be able to work remotely with reliable broadband and privacy.

Qualifications

• 1+ years in healthcare, sales, or customer service, preferably in a contact center.
• 1+ years in a call center setting preferred.
• 1+ years in a medical or healthcare environment preferred.
• Proficient with Microsoft Office and internet usage.
• Ability to handle confidential information.
• Experience in a fast-paced, multi-system call center environment.

Responsibilities

• Answer telephone promptly and professionally.
• Enter accurate demographic information into EMR.
• Answer questions and provide patient-focused service.
• Suggest improvements to call flow and processes.
• Meet and exceed call volume standards.
• Adhere to HIPAA and company policies.
• Direct calls as needed and escalate when appropriate.
• Make reminder and appointment calls as requested.

Skills

Healthcare experience

Customer service

Call center environment

Microsoft Office

HIPAA awareness

Multitasking

Tools

MS Office Suite

Job description

Guideway Care is seeking motivated individuals to join our remote Contact Center Team, delivering one-on-one patient support across the United States. You will handle calls, document interactions, and collaborate with patients and providers to improve care.

This role requires at least 1 year in healthcare or customer service within a contact center, strong communication skills, and proficiency with Microsoft Office. Must be able to work remotely with reliable broadband and privacy.