Remote Healthcare Scheduler & Patient Care Rep - Houston

Medix™; Houston (TX); Remote; USD 19,000 - 27,000; Full time

Job summary

Medix is seeking a Healthcare Customer Service Representative based in Houston, TX, with remote work flexibility. You will act as the first point of contact for patients, scheduling appointments, updating records, and coordinating with clinical staff to ensure timely care.

The role emphasizes high-volume, customer-focused interactions in a fast-paced environment. Ideal candidates have at least 1 year of experience in a healthcare or contact-center setting, strong problem-solving skills, and

Qualifications

• 1+ year in a high-volume contact center or healthcare CS
• Strong critical thinking and problem solving
• Excellent customer service and communication
• English and Spanish proficiency

Responsibilities

• Schedule, reschedule, and cancel patient appointments accurately
• Provide prompt, courteous, and professional service
• Verify and update patient demographics and insurance details
• Answer questions and resolve concerns using available resources
• Coordinate with physicians and clinical staff to meet scheduling needs
• Confirm appointments and process changes efficiently
• Navigate multiple systems and document interactions
• Meet productivity and quality targets for calls and scheduling
• Participate in ongoing training to improve knowledge and performance
• Demonstrate critical thinking to identify best patient solutions

Skills

Bilingual English/Spanish

Customer service

Effective communication

Problem solving

Education

High school diploma

Job description

Medix is seeking a Healthcare Customer Service Representative based in Houston, TX, with remote work flexibility. You will act as the first point of contact for patients, scheduling appointments, updating records, and coordinating with clinical staff to ensure timely care.

The role emphasizes high-volume, customer-focused interactions in a fast-paced environment. Ideal candidates have at least 1 year of experience in a healthcare or contact-center setting, strong problem-solving skills, and