Remote Healthcare Client Associate: Scheduling & Support

Full Circle CX; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

BYOD

Job summary

Full Circle CX is hiring a Client Associate- Healthcare for a remote role. You will be the first point of contact between patients and providers, handling scheduling, patient communication, and administrative tasks.

Ideal candidates have strong organization, attention to detail, and a commitment to patient experience. Experience in healthcare administration, scheduling, or customer service is preferred, with familiarity in EHR/EMR systems and HIPAA compliance.

Qualifications

• High school diploma required; Associate’s or Bachelor’s in healthcare administration, business, or related field preferred.
• Previous experience in healthcare administration, patient scheduling, or customer service preferred.
• Familiarity with EHR/EMR systems (e.g., EPIC, Athena, OncoEMR) and office software (Microsoft Office, Google Workspace).
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional and courteous demeanor.
• Knowledge of HIPAA and patient privacy standards.

Responsibilities

• Manage inbound and outbound calls from patients regarding appointments, follow-ups, or inquiries.
• Schedule and reschedule patient appointments accurately, ensuring efficient calendar management.
• Assist with patient registration and update patient information in the EHR/CRM system.
• Verify insurance coverage and eligibility as required.
• Provide general administrative support, including email correspondence and document management.
• Maintain patient confidentiality and adhere to HIPAA compliance standards.
• Collaborate with internal teams and healthcare providers to ensure seamless patient experience.
• Escalate complex patient or client issues to the appropriate team member.

Skills

Healthcare admin

Scheduling

HIPAA

EHR/EMR

Communication

Organization

Multitasking

Education

High school diploma

Associate/Bachelor in healthcare admin

Tools

EPIC

Athena

OncoEMR

MS Office

Google Workspace

Job description

Full Circle CX is hiring a Client Associate- Healthcare for a remote role. You will be the first point of contact between patients and providers, handling scheduling, patient communication, and administrative tasks.

Ideal candidates have strong organization, attention to detail, and a commitment to patient experience. Experience in healthcare administration, scheduling, or customer service is preferred, with familiarity in EHR/EMR systems and HIPAA compliance.