Remote Healthcare Customer Service Rep 259639

Medix™; Houston (TX); Teletrabalho; USD 19 000 - 27 000; Tempo integral

Resumo da oferta

Medix is seeking a Healthcare Customer Service Representative based in Houston, TX, with remote work flexibility. You will act as the first point of contact for patients, scheduling appointments, updating records, and coordinating with clinical staff to ensure timely care.

The role emphasizes high-volume, customer-focused interactions in a fast-paced environment. Ideal candidates have at least 1 year of experience in a healthcare or contact-center setting, strong problem-solving skills, and

Qualificações

• 1+ year in a high-volume contact center or healthcare CS
• Strong critical thinking and problem solving
• Excellent customer service and communication
• English and Spanish proficiency

Responsabilidades

• Schedule, reschedule, and cancel patient appointments accurately
• Provide prompt, courteous, and professional service
• Verify and update patient demographics and insurance details
• Answer questions and resolve concerns using available resources
• Coordinate with physicians and clinical staff to meet scheduling needs
• Confirm appointments and process changes efficiently
• Navigate multiple systems and document interactions
• Meet productivity and quality targets for calls and scheduling
• Participate in ongoing training to improve knowledge and performance
• Demonstrate critical thinking to identify best patient solutions

Conhecimentos

Bilingual English/Spanish

Customer service

Effective communication

Problem solving

Formação académica

High school diploma

Descrição da oferta de emprego

Healthcare Customer Service Representative

Location: Remote but candidates must be based in Houston, TX

Pay: $16.50/hour

Start Date: November 16, 2026

Schedule: Full-time, 40 hours per week, Monday–Friday

Hours: MUST have open availability between 8:00 AM and 8:00 PM CST (40 hours per week, 8 hours per day)

Training Schedule: 8:00 AM–5:00 PM CST

Position Overview

Our client is seeking Healthcare Services Representatives to join their growing remote patient services team. In this role, you will serve as the first point of contact for patients, providing exceptional customer service while scheduling appointments, updating patient information, and coordinating with clinical staff to ensure patients receive timely care. This is a fast-paced, high-volume contact center environment ideal for individuals who enjoy helping others and thrive in a customer-focused setting.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments using multiple scheduling applications and internal systems.
• Provide prompt, courteous, and professional customer service on every interaction.
• Verify and update patient demographic and insurance information to ensure accurate records.
• Assist patients with questions and resolve concerns by utilizing available resources and following established procedures.
• Coordinate with physicians, nurses, and clinical staff to meet patient scheduling needs.
• Confirm upcoming appointments and process appointment changes efficiently.
• Navigate multiple computer systems while documenting interactions accurately.
• Meet productivity and quality metrics, including call handling expectations and scheduling accuracy.
• Participate in ongoing training and coaching to maintain product knowledge and continuously improve performance.
• Demonstrate critical thinking and problem-solving skills to identify the best solutions for patients.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a high-volume contact center or customer service healthcare environment.
• Strong critical thinking and problem-solving skills.
• Excellent customer service, communication, and telephone etiquette.
• Ability to read, write, and communicate effectively in English and Spanish.
• Reliable high-speed internet for remote work.
• Previous experience working in a remote setting.