Remote Healthcare Member Support Specialist

TaskVerse; United States; Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid comprehensive training

Health coverage options after 90 days

Employee wellness programs

Career advancement opportunities

Daily Pay

Life Insurance

Short-Term/Long-Term Disability

Flexible Spending Accounts

401(k)

PTO

Tuition Reimbursement

Job summary

Sagility is hiring Remote Customer Service Representatives to join our call center team. You will be the primary point of contact for healthcare members, handling inbound calls and delivering exceptional service while resolving inquiries to ensure a positive caller experience.

As a remote, work-from-home team member, you will participate in onboarding, training, and occasional production sessions via camera to stay engaged.

Qualifications

• Strong commitment to customer service excellence
• Excellent communication and interpersonal skills
• Prior healthcare or call center experience preferred
• At least one year of relevant experience required
• Typing speed of at least 25 WPM
• Reliable, secure internet connection with min speeds 10 Mbps upload and 25 Mbps download
• Dedicated, private work area at home
• Flexibility to work varied hours, including weekends
• High school diploma or equivalent required and candidates must be at least 18 years old
• Positive attitude, eagerness to learn and desire to exceed customer expectations

Responsibilities

• Handle incoming calls promptly and professionally, providing courteous and empathetic assistance to healthcare members.
• Research and analyse customer inquiries to deliver accurate and effective resolutions.
• Document call details thoroughly and accurately in the system for future reference and quality assurance.
• Communicate clearly and diplomatically, demonstrating professionalism and compassion in every interaction.
• Meet daily team goals for quality assurance and customer satisfaction metrics.
• Stay updated on healthcare policies, procedures, and systems to provide informed support.
• Participate actively in training sessions and team meetings, contributing to a collaborative team environment.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Empathy

Teamwork

Typing 25 WPM

Education

High School Diploma or equivalent

Job description

Sagility is hiring Remote Customer Service Representatives to join our call center team. You will be the primary point of contact for healthcare members, handling inbound calls and delivering exceptional service while resolving inquiries to ensure a positive caller experience.

As a remote, work-from-home team member, you will participate in onboarding, training, and occasional production sessions via camera to stay engaged.