Remote Healthcare Customer Support Specialist

Sagility; Houston (TX); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Health coverage

Life Insurance

401(k) with employer contribution

PTO

Job summary

Sagility is hiring for a remote Customer Service Representative to support our healthcare call center. You will handle inquiries, document interactions, and deliver empathetic, professional service from a home office.

Ideal candidates have at least 1 year in a call center, strong communication skills, and the ability to meet daily quality goals in a fast-paced environment. Training is provided and growth opportunities exist within Sagility.

Qualifications

• Minimum 1 year in a call center environment.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Typing speed of at least 25 WPM.
• Proficiency in navigating computer applications.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Call center experience

Typing 25 WPM

Empathy

Computer skills

Education

High School Diploma or equivalent

Job description

Sagility is hiring for a remote Customer Service Representative to support our healthcare call center. You will handle inquiries, document interactions, and deliver empathetic, professional service from a home office.

Ideal candidates have at least 1 year in a call center, strong communication skills, and the ability to meet daily quality goals in a fast-paced environment. Training is provided and growth opportunities exist within Sagility.