Remote Healthcare Customer Support Specialist

Sagility; Phoenix (AZ); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage after 90 days

401(k) with employer contribution

PTO

Tuition reimbursement

Daily pay

Life insurance

Disability options

Job summary

Sagility is seeking a remote Customer Service Representative (Healthcare) to join our call center team from home in the United States. You will handle calls, resolve inquiries, and document details with empathy and professionalism, contributing to quality and satisfaction goals.

Ideal candidates have at least 1 year in a call center, strong communication skills, and the ability to work in a fast-paced team environment. Comprehensive benefits follow after 90 days.

Qualifications

• Minimum 1 year in a single job, preferably in customer service.
• Must be 18+ with a high school diploma or equivalent.
• Typing speed of at least 25 WPM.
• Hardwired internet with 10 Mbps upload and 25 Mbps download.
• Reliable attendance with no absences in the first 90 days.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication

Interpersonal skills

Typing 25 WPM

Computer literacy

Remote work experience

Healthcare background

Education

High School Diploma or equivalent

Job description

Sagility is seeking a remote Customer Service Representative (Healthcare) to join our call center team from home in the United States. You will handle calls, resolve inquiries, and document details with empathy and professionalism, contributing to quality and satisfaction goals.

Ideal candidates have at least 1 year in a call center, strong communication skills, and the ability to work in a fast-paced team environment. Comprehensive benefits follow after 90 days.