Remote Healthcare IT Support Analyst

Agfa HealthCare Corporation

Atlanta (GA)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Job summary

Agfa HealthCare is seeking a Customer Support Analyst, Tier 1, to provide remote technical support for US-based customers. You will log calls, document solutions, and escalate issues to Level 2 and Development while maintaining strong customer satisfaction and SLA adherence.

Ideal candidates have a Bachelor's degree in Computer Science or Information Systems, at least three years in tech support (Healthcare IT a plus), and solid knowledge of IT infrastructure and databases.

Qualifications

Bachelor's degree in Computer Science and/or Information Systems or equivalent.
Three years of technical customer support experience in a high-tech environment, healthcare IT preferred.
Strong technical and communication skills for virtual teamwork and remote support.

Responsibilities

Provide telephone and remote support to Agfa customers, Field Engineers, Sales and Implementation Teams.
Use support software for call logging and tracking.
Document solutions and resolutions in the knowledge base to share with service teams.
Manage escalations to Level 2 and Development and act as primary contact for higher support.
Attend product training and stay current on versions of our imaging products and platforms.
Meet SLA requirements and maintain high customer satisfaction.