Remote Imaging IT Support Analyst I

Agfa HealthCare Corporation; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Agfa HealthCare is seeking a Customer Support Analyst, Tier 1, to deliver remote technical support for our Enterprise Imaging Platform users. You will log calls, track incidents, and document resolutions to help teams resolve issues efficiently.

Ideal candidates have a bachelor's in CS/IS or equivalent, with 3+ years in technical customer support, preferably in Healthcare IT. Strong communication and the ability to work in a virtual team are essential.

Qualifications

• Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
• Three years of experience in a technical customer support role in a high-tech or healthcare IT environment, with healthcare IT preferred.
• Strong technical experience in IT infrastructure solutions and Agfa products.
• Excellent communication and customer service skills.
• Willingness to travel as required.

Responsibilities

• Provide telephone and remote access consultation and technical expertise to Agfa customers and internal teams.
• Utilize support software for call logging and tracking.
• Document solutions in the product knowledge database for broader communication.
• Manage escalations to Level 2 and Development as needed.
• Attend product trainings and maintain expert knowledge of products and platforms.
• Participate in visits to customer sites and ensure high customer satisfaction.
• Handle incidents timely per Agfa policies and SLA requirements.

Skills

Technical support

Healthcare IT

Customer service

Communication skills

Travel eligibility

Education

Bachelor's Degree in Computer Science and/or Information Systems

Tools

Oracle

HL7

DICOM

VB/ASP

VB.NET

HTML

XML

SQL/PL/SQL

Job description

Agfa HealthCare is seeking a Customer Support Analyst, Tier 1, to deliver remote technical support for our Enterprise Imaging Platform users. You will log calls, track incidents, and document resolutions to help teams resolve issues efficiently.

Ideal candidates have a bachelor's in CS/IS or equivalent, with 3+ years in technical customer support, preferably in Healthcare IT. Strong communication and the ability to work in a virtual team are essential.