Remote Imaging IT Support Analyst I

Agfa HealthCare Corporation; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Agfa HealthCare, a division of the Agfa-Gevaert Group, seeks a Customer Support Analyst, Tier 1 to provide remote technical support for healthcare imaging IT solutions. The role involves logging calls, documenting resolutions, and escalating to Level 2 as needed. Travel to client sites may be required.

Ideal candidates have a Bachelor's in CS/IS, strong IT infrastructure knowledge, and 3+ years in technical support, preferably in healthcare IT. Excellent communication and teamwork are essential.

Qualifications

• Bachelor's degree in Computer Science and/or Information Systems or equivalent combination of education and experience.
• Technical and practical knowledge of IT infrastructure solutions and Agfa products.
• Three years in a technical customer support role, healthcare IT a plus.

Responsibilities

• Provide telephone and remote access, consultation and technical expertise to Agfa customers and internal teams.
• Use support software for call logging and tracking.
• Document solutions in knowledge base for broad communication.
• Manage escalations to Level 2 and Development teams as needed.
• Attend product training and stay current on product versions and technologies.
• Travel to customer sites as required for visits.

Skills

Customer support

Technical troubleshooting

Remote support

Communication skills

Team collaboration

Travel eligible

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Support software

Oracle databases

Networking basics

HTML/XML basics

Job description

Agfa HealthCare, a division of the Agfa-Gevaert Group, seeks a Customer Support Analyst, Tier 1 to provide remote technical support for healthcare imaging IT solutions. The role involves logging calls, documenting resolutions, and escalating to Level 2 as needed. Travel to client sites may be required.

Ideal candidates have a Bachelor's in CS/IS, strong IT infrastructure knowledge, and 3+ years in technical support, preferably in healthcare IT. Excellent communication and teamwork are essential.