Remote Imaging IT Support Analyst I

Agfa HealthCare Corporation; Jackson (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Global career opportunities

Competitive salary

Career development

Job summary

Agfa HealthCare seeks a Customer Support Analyst, Tier 1 for remote US support. You will provide phone and remote assistance, log calls, document resolutions, and manage escalations with Level 2 and Development. Training and ongoing product knowledge are expected, with occasional on-site visits to ensure service excellence.

The role requires a Bachelor's in CS/IS and 3 years in tech support, preferably in Healthcare IT, plus strong communication and teamwork, with travel eligibility as needed.

Qualifications

• Bachelor's degree in Computer Science or Information Systems or equivalent.
• Three years in technical customer support, healthcare IT a plus.
• Strong communication and ability to work virtually with teams.

Responsibilities

• Provide telephone and remote access, consultation and technical expertise to Agfa customers and teams.
• Use support software for call logging and tracking.
• Document solutions in the knowledge base for internal communication.
• Manage escalations to Level 2 and Development; act as point of contact.
• Attend product training and maintain expert knowledge of products.
• Participate in visits to customer sites when required.
• Ensure a high customer satisfaction rate and meet SLA requirements.

Skills

Excellent communication

Team collaboration

IT infrastructure basics

Networking knowledge

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Support software

Job description

Agfa HealthCare seeks a Customer Support Analyst, Tier 1 for remote US support. You will provide phone and remote assistance, log calls, document resolutions, and manage escalations with Level 2 and Development. Training and ongoing product knowledge are expected, with occasional on-site visits to ensure service excellence.

The role requires a Bachelor's in CS/IS and 3 years in tech support, preferably in Healthcare IT, plus strong communication and teamwork, with travel eligibility as needed.