Remote Healthcare Imaging Support Analyst I

Agfa-Gevaert; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Global organization environment

Professional development opportunities

Job summary

Agfa HealthCare, a division of the Agfa-Gevaert Group, seeks a Customer Support Analyst, Tier 1, to provide remote technical support to customers in the US. You will log calls, document solutions, manage escalations, and participate in product training while maintaining up-to-date knowledge of our Imaging IT solutions.

The role requires a Bachelor’s degree in IT, three years in tech support, and strong communication skills. Travel may be required. Competitive salary and benefits are offered.

Qualifications

• Bachelor’s degree or equivalent experience in IT-related field.
• Three years in technical customer support in a high-tech environment, healthcare IT preferred.
• Strong networking, OS (Linux/UNIX/Windows) and database knowledge (Oracle).
• Experience with HL7 or DICOM is preferred.

Responsibilities

• Provide telephone and remote access, consultation and technical expertise to Agfa customers and internal teams.
• Use support software for call logging and tracking; document resolutions in knowledge base.
• Manage escalations to Level 2 and Development; serve as a contact for higher-level support.
• Attend product training and stay current on product versions and related technologies.
• Participate in visits to customer sites and ensure high customer satisfaction; adhere to SLA requirements.

Skills

Communication skills

Customer service

Team collaboration

Virtual work

Travel eligibility

Education

Bachelor’s Degree in Computer Science or Information Systems

Tools

VB/ASP

VB.NET

HTML

XML

SQL

PL/SQL

Job description

Agfa HealthCare, a division of the Agfa-Gevaert Group, seeks a Customer Support Analyst, Tier 1, to provide remote technical support to customers in the US. You will log calls, document solutions, manage escalations, and participate in product training while maintaining up-to-date knowledge of our Imaging IT solutions.

The role requires a Bachelor’s degree in IT, three years in tech support, and strong communication skills. Travel may be required. Competitive salary and benefits are offered.