Remote Healthcare IT Support Analyst — Tier 1

AGFA HealthCare Corporation; Georgia; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

AGFA HealthCare Corporation is seeking a Customer Support Analyst, Tier 1 to provide remote technical support to customers, field engineers, and internal teams. You will log calls, document resolutions, and handle escalations to Level 2 and Development while maintaining expert knowledge of AGFA products.

The role requires a bachelor’s degree in CS/IS and 3+ years in a technical support environment, with familiarity in networking, HL7/DICOM, and Oracle databases. Travel is required as needed.

Qualifications

• Bachelor’s degree or equivalent in Computer Science/Information Systems.
• Three years in a technical customer support role in a high-tech or Healthcare IT environment.
• Knowledge of IT infrastructure and Agfa products.

Responsabilités

• Provide telephone and remote technical support to Agfa customers and teams.
• Use support software for call logging and tracking.
• Document resolutions in knowledge base for sharing across service orgs.
• Manage escalations to Level 2 and Development; act as contact for higher level support.
• Participate in product training and stay up to date on product versions.
• Visit customer sites as needed.

Connaissances

Communication skills

Technical experience

Networking

Operating systems knowledge

HL7/DICOM

VB/ASP

VB.NET

HTML

XML

SQL/PLSQL

Healthcare IT experience

Oracle databases

Formation

Bachelor’s Degree in Computer Science and/or Information Systems

Outils

Oracle databases

Description du poste

AGFA HealthCare Corporation is seeking a Customer Support Analyst, Tier 1 to provide remote technical support to customers, field engineers, and internal teams. You will log calls, document resolutions, and handle escalations to Level 2 and Development while maintaining expert knowledge of AGFA products.

The role requires a bachelor’s degree in CS/IS and 3+ years in a technical support environment, with familiarity in networking, HL7/DICOM, and Oracle databases. Travel is required as needed.