Remote Tier 1 Support Analyst – Healthcare Imaging

Agfa HealthCare Corporation; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Agfa HealthCare, a division of the Agfa-Gevaert Group, seeks a Customer Support Analyst, Tier 1 to provide remote technical support for its imaging IT software solutions. You will work with customers, field engineers, and implementation teams to resolve issues, log calls, and document solutions in the knowledge base.

You will participate in trainings, handle escalations to Level 2 and Development, and travel to customer sites as needed while ensuring a high level of customer satisfaction and

Qualifications

• Bachelor's degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
• Three years of technical customer support experience in a high-tech environment, with Healthcare IT exposure preferred.
• Strong technical background in IT infrastructure, databases, operating systems, and networking.

Responsibilities

• Provide remote technical support and consult with Agfa customers, field engineers and internal teams.
• Log calls and track using support software; document solutions in knowledge base.
• Manage escalations to Level 2 and Development and act as primary contact for higher level support teams.
• Attend product and technology training and maintain expert knowledge of products and solutions.
• Visit customer sites as required and ensure high customer satisfaction by timely incident handling.

Skills

Communication skills

Team collaboration

Networking basics

HL7/DICOM

VB/ASP/HTML/XML

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Oracle

Linux/UNIX/Windows

Job description

Agfa HealthCare, a division of the Agfa-Gevaert Group, seeks a Customer Support Analyst, Tier 1 to provide remote technical support for its imaging IT software solutions. You will work with customers, field engineers, and implementation teams to resolve issues, log calls, and document solutions in the knowledge base.

You will participate in trainings, handle escalations to Level 2 and Development, and travel to customer sites as needed while ensuring a high level of customer satisfaction and