Remote Healthcare Customer Support Supervisor

Gainwell Technologies LLC; Ohio; À distance; USD 48 000 - 69 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k)

Résumé du poste

Gainwell Technologies, a leader in healthcare solutions, seeks a Customer Support Supervisor to lead a dedicated team delivering accurate, timely support in a healthcare service environment. You will oversee daily operations, SLA adherence, quality, and both clerical and clinical workflows, coaching staff to meet performance standards.

The role requires strong leadership, analytics, and communication skills, with a focus on continuous improvement and client satisfaction.

Qualifications

• Minimum of 2 years of direct supervisory experience.
• Experience supervising a team of 5+ employees in a customer service/healthcare ops context.
• Experience managing SLAs, KPIs, quality, productivity, and operational reporting.
• Experience developing or managing a quality assurance/quality monitoring program.
• Strong leadership, analytical, problem-solving, organizational, and communication skills.

Responsabilités

• Lead, coach, and develop a customer support team with day-to-day supervision and performance feedback.
• Monitor SLAs, productivity, quality, and operational performance across clerical and clinical workflows.
• Develop, implement, and maintain a quality program with measurable standards and reporting.
• Research and resolve complex customer and operational issues and escalate when needed.
• Review client reports and provide leadership with recommendations to improve service delivery and customer experience.

Connaissances

Leadership

Coaching

Communication

Problem solving

Analytical

Description du poste

Gainwell Technologies, a leader in healthcare solutions, seeks a Customer Support Supervisor to lead a dedicated team delivering accurate, timely support in a healthcare service environment. You will oversee daily operations, SLA adherence, quality, and both clerical and clinical workflows, coaching staff to meet performance standards.

The role requires strong leadership, analytics, and communication skills, with a focus on continuous improvement and client satisfaction.