Remote Pharmacy Technician Support Lead

Gainwell Technologies; Illinois; Remote; USD 48.000 - 69.000; Vollzeit

Benefits dieser Stelle

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Zusammenfassung

Gainwell Technologies seeks a results-driven Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service in pharmacy operations. You will oversee daily workflows, mentor staff, and ensure SLA compliance while guiding process improvements and training initiatives.

The role emphasizes coaching, metrics-driven management, and collaboration with leadership to drive service excellence in a fast-paced environment.

Qualifikationen

• 6+ years of customer service experience, preferably in healthcare.
• 2+ years of leadership or supervisory experience in a remote setting.
• Strong written and verbal communication, analytical and problem-solving skills.

Aufgaben

• Supervise and support a team of pharmacy technician support representatives in a remote work environment.
• Assist in resolving escalated customer inquiries and provide guidance on complex issues.
• Monitor and analyze performance metrics to maintain service excellence and compliance with SLAs.
• Develop and implement training programs to enhance team skills and knowledge.
• Collaborate with leadership to refine processes and drive operational improvements.
• Oversee workflow operations to ensure accuracy, compliance, and service efficiency.

Kenntnisse

Leadership experience

CRM systems

Analytical skills

Communication skills

Remote work experience

Problem-solving

Tools

CRM software

Help desk software

Performance tracking tools

Jobbeschreibung

Gainwell Technologies seeks a results-driven Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service in pharmacy operations. You will oversee daily workflows, mentor staff, and ensure SLA compliance while guiding process improvements and training initiatives.

The role emphasizes coaching, metrics-driven management, and collaboration with leadership to drive service excellence in a fast-paced environment.