Remote Pharmacy Support Team Lead

RemoteFetch

Illinois

Remote

USD 48,000 - 69,000

Full time

2 days ago

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Benefits offered by this job

401(k) employer match

Health benefits

Generous vacation policy

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies is seeking a Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service within pharmacy operations. You will oversee daily workflows, mentor staff, and ensure SLAs are met while collaborating with leadership to drive process improvements.

The role emphasizes coaching, training, and developing a high-performing team, with exposure to CRM and performance-tracking tools.

Qualifications

6+ years of customer service experience, preferably in healthcare, pharmacy support, or insurance.
2+ years of leadership or supervisory experience in a remote setting.
Strong analytical and problem-solving skills for escalated issues.
Experience with CRM systems, help desk software, and performance tracking tools.
Excellent written and verbal communication with ability to lead and mentor a team.

Responsibilities

Supervise and support a remote team of pharmacy technician support representatives.
Resolve escalated customer inquiries and guide on complex issues.
Monitor performance metrics to maintain service excellence and SLAs.
Develop and implement training programs to enhance team skills.
Collaborate with leadership to refine processes and drive improvements.
Oversee workflows to ensure accuracy, compliance, and efficiency.