Remote Healthcare Support Specialist

Gainwell Technologies; Arkansas; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Generous vacation policy

Educational assistance

Leadership & development academies

Job summary

Gainwell Technologies is seeking a Healthcare Contact Center Agent - Remote US to support client inquiries, update records, and resolve questions while meeting SLA targets. This role emphasizes collaboration with a team and cross-functional staff to drive efficient customer service delivery.

You will work in a flexible remote setup with a focus on completing 8.5-hour shifts within our defined business hours, contributing to health and human services outcomes for clients.

Qualifications

• 2+ years of customer service experience across industries
• Strong written and oral communication skills
• Ability to follow SLAs and meet production targets
• Ability to collaborate with teammates and stakeholders to resolve inquiries
• Proficiency with basic help desk software and MS Office applications

Responsibilities

• Provide knowledgeable responses to basic client questions and elevate complex cases
• Update account history and follow up to ensure inquiries are resolved
• Adhere to SLAs and production targets
• Collaborate with team, management, and clients to resolve inquiries
• Review and suggest procedural improvements to workflows

Skills

Customer service

Problem solving

Team collaboration

Written & verbal communication

Attention to SLAs

Tools

Help desk software

Microsoft Office

Job description

Gainwell Technologies is seeking a Healthcare Contact Center Agent - Remote US to support client inquiries, update records, and resolve questions while meeting SLA targets. This role emphasizes collaboration with a team and cross-functional staff to drive efficient customer service delivery.

You will work in a flexible remote setup with a focus on completing 8.5-hour shifts within our defined business hours, contributing to health and human services outcomes for clients.